I have no love for either provider. My verizon bill went way up unexpectedly this month which triggered my "switch to the other guy" clause. Here is my chat with verizon about trying to fix my cost.
Live Chat Transcript
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Your chat ID number is 11161383280.
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Chat Subject:Upgrade Existing Services
Your Question:Convert to digital voice
A Verizon Service Representative will be with you shortly. Thank you.
09:28:47 We apologize for the delay.You are next in the queue. A representative will be with you shortly.
Agent Kim has joined. (09:28:47)
Kim : Chat ID for this session is 11161383280. (09:28:47)
Kim(09:28:57): Thank you for choosing Verizon and visiting our chat service. I would be happy to assist you with your question.
For quality and security purposes, your session is recorded and may be monitored or reviewed. Please do not provide sensitive information such as social security, bank account or credit card numbers to the chat agent. May we view your selections and/or account information, including any services you subscribe to, which are displayed to you on verizon.com, so that we may assist you with respect to available Verizon products and services? Under federal law, it is your right and our duty to protect your account information. May I have your permission?
ANDREW BARBER(09:29:15): yes
Kim(09:30:31): Hi Andrew! Thank you for being a valued Verizon customer. I will be glad to assist you.
Kim(09:31:06): To be sure, would you like to change your home phone to Digital Voice?
ANDREW BARBER(09:31:16): I am thinking about it, yes.
Kim(09:33:06): Great! Let me first help you with the link so that I can help you with the steps to make the changes now online.
Kim(09:33:46):http://www.verizon.com/ForYourHome
Please click the above link and let me know once the next page is up.
ANDREW BARBER(09:34:50): page is up
ANDREW BARBER(09:35:26): don't see any bundles I like
Kim(09:35:56): Perfect! Could you please share what all plans you currently have?
ANDREW BARBER(09:37:39): I have 15/5 internet and regional value calling
ANDREW BARBER(09:37:50): But you should know that already
Kim(09:38:20): Thank you for sharing the information.
Kim(09:38:35): Now let me help you with the steps to check the Digital Voice plan.
Kim(09:39:00): Are you able to see "Create your own bundle" section on your account page?
ANDREW BARBER(09:39:07): yes
ANDREW BARBER(09:40:19): Let me short-cut this process. I can go to comcast and get internet and digital voice for 39.99 per month. What do you have to offer? I only want internet and digital voice.
Kim(09:41:39): As you already have the service so let me help you with the steps to check the price.
Please allow me to help you with the steps.
Kim(09:42:29): Under "Create your own bundle" section, please uncheck TV and select the internet plan and Digital Voice Unlimited.
Kim(09:42:40): Please let me know what price you are able to see for your account.
ANDREW BARBER(09:43:31): 79.99
Kim(09:46:26): Perfect! You would be able to get FiOS Internet and home phone for $79.99/mo.
The other service providers are does not offer 100% fiber optics straight to your home.
ANDREW BARBER(09:46:38): That doesn't mean anything
ANDREW BARBER(09:47:00): I've experienced both and I can tell you there is no noticeable difference
ANDREW BARBER(09:47:16): So, that is not worth $480 per year to me.
Kim(09:48:01): I do understand your concern for price; however, this is the best price you would be able to get with the FiOS service for the bundle.
ANDREW BARBER(09:48:34): Can you transfer me to customer retention department?
Kim(09:49:55): Sure! I'll be able to transfer your chat; however, the online price will be same and you will get the same price for the bundle.
ANDREW BARBER(09:50:46): Thank you.
Kim(09:51:26): Would you like me to transfer your chat?
ANDREW BARBER(09:51:33): Yes please.
Kim(09:52:18): Please hold for a moment while I transfer yout chat.
This session is being transferred. (09:52:28)
This session is transferred to Lynette. (09:52:43)
Agent Lynette has joined. (09:52:43)
Lynette : Chat ID for this session is 11161383280. (09:52:43)
Lynette(09:53:03): Hello. Thank you for choosing Verizon and visiting our chat service. I will be happy to help you today.
For quality & security purposes, your session is recorded and may be monitored or reviewed. Please do not provide sensitive information such as social security, bank account or credit card numbers. May we view your account information, including the services you subscribe to, so that we may assist you during this chat with respect to available Verizon products and services? You may deny us permission, which will have no effect on your current services. Under federal law, it is your right and our duty to protect your account information.
May I have permission to review your account?
ANDREW BARBER(09:53:53): yes
Lynette(09:55:28): The offers provided by Verizon are shown online and are unable to be changed. If you would like to speak to someone in regards to canceling your services, you may call in directly to (800) 837-4966 and they will be able to place the order for you at that time.
Lynette(09:55:33): Thank you for choosing Verizon, we appreciate your business. The department to which we have referred you will be able to assist you. If you have any additional questions, please do not hesitate to contact us again.
Your session is now closed.
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